“Once a policy is issued we make it clear that customers should tell us immediately if any details are incorrect otherwise the policy could be invalid or voided.”
Mr Hobby found the builder by using tradesman comparison website Rated People and said he was “confident” they had found someone to do the project.
Rated People said the builder in question was removed in September after “routine vetting and monitoring processes” and said it now checks for CCJs against individuals on its website.
A spokesperson said: “We don’t insure tradespeople ourselves so insurance providers are responsible for conducting their own CCJ checks, regardless of whether the tradesperson is a member of an online marketplace like ours.
“Our vetting is of the greatest importance and it’s supplemented by ongoing monitoring. Once a tradesperson has joined our platform, they are subject to close monitoring where we keep tabs on their behaviour and performance and react to any red flags.
“If we’re alerted to a potential issue, we swiftly take the appropriate action, just as we did in this case. Protecting homeowners and the thousands of skilled tradespeople who get great reviews on our site will always be our top priority.